Refund Policy

Last updated: September 23, 2025

Effective Date: September 23, 2025

At Gym Pilot AI, we are committed to customer satisfaction and stand behind our AI-powered customer communication platform. This Refund Policy outlines the terms and conditions for refunds, cancellations, and billing adjustments for our subscription services.

1. General Refund Policy

Due to the digital nature of our Service and the immediate access to AI agents, platform integrations, and features upon subscription, we have specific refund policies designed to be fair to both customers and our business operations.

2. Subscription Refund Terms

2.1 Monthly Subscriptions

No Refunds for Monthly Subscriptions

Monthly subscriptions are non-refundable once payment has been processed. This policy applies because:

  • You receive immediate access to all features upon payment
  • AI agents can be created and deployed immediately
  • Platform integrations are activated upon subscription
  • Usage tracking and analytics begin immediately

Cancellation: You may cancel your monthly subscription at any time. Access will continue until the end of your current billing period.

2.2 Annual Subscriptions

14-Day Refund Window

Annual subscriptions are eligible for a full refund if requested within 14 days of the original purchase date, provided that:

  • No more than 5 AI agents have been created
  • Total usage is less than 100 interactions
  • No platform integrations have been activated
  • No custom templates have been uploaded

After 14 Days: Annual subscriptions become non-refundable, but you may cancel to prevent future renewals.

2.3 Enterprise Subscriptions

Custom Refund Terms

Enterprise subscriptions have custom refund terms as specified in your individual contract. Please refer to your signed agreement for specific refund policies.

3. Exceptional Circumstances

We may consider refunds in exceptional circumstances, including:

  • Service Outages: Extended service disruptions (more than 24 hours) that significantly impact your business operations
  • Billing Errors: Duplicate charges or incorrect billing amounts due to our error
  • Technical Issues: Critical bugs or security vulnerabilities that prevent core functionality
  • Feature Removal: Removal of major features that were available at the time of purchase

Note: Each exceptional circumstance is evaluated on a case-by-case basis. Documentation and evidence may be required.

4. Non-Refundable Items

The following items are non-refundable under any circumstances:

  • Overage charges for exceeding plan limits
  • Additional services or add-ons purchased separately
  • Custom development or integration services
  • Training or consulting services
  • Third-party platform fees or charges

5. How to Request a Refund

5.1 Refund Request Process

To request a refund, please follow these steps:

  1. Contact Support: Email support@readyeye.ai with your refund request
  2. Provide Information: Include your account email, subscription details, and reason for refund
  3. Wait for Review: Our team will review your request within 2-3 business days
  4. Receive Response: We'll notify you of our decision and next steps

5.2 Required Information

Please include the following information in your refund request:

  • Account email address
  • Subscription plan and billing cycle
  • Purchase date and transaction ID
  • Reason for refund request
  • Any relevant documentation or screenshots

6. Refund Processing

6.1 Processing Time

If your refund is approved:

  • Credit Card Refunds: 5-10 business days
  • PayPal Refunds: 3-5 business days
  • Bank Transfer Refunds: 7-14 business days

6.2 Account Access

Upon refund approval:

  • Your account will be downgraded to the free tier immediately
  • AI agents will be deactivated but preserved for 30 days
  • Platform integrations will be disconnected
  • You may re-subscribe at any time to restore full access

7. Cancellation vs. Refund

Cancellation

Cancel your subscription to prevent future charges. You retain access until the end of your current billing period.

Refund

Request a refund to receive money back for your current billing period, subject to the terms outlined in this policy.

8. Dispute Resolution

If you disagree with our refund decision, you may:

  • Request a review by our management team
  • Provide additional documentation or evidence
  • Contact your payment provider to dispute the charge
  • Seek resolution through our customer support escalation process

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our Service after changes constitutes acceptance of the updated policy.

10. Contact Information

For questions about refunds, cancellations, or billing, please contact us:

Gym Pilot AI Support Team
Email: support@readyeye.ai
Billing: billing@readyeye.ai

Response Time: 24-48 hours for general inquiries
Refund Requests: 2-3 business days for review

← Back to Home