Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, including:

• Account Information: Name, email address, business name, phone number, billing address
• Business Information: Business type, industry, company size, business goals
• Payment Information: Billing details, payment method (payment processing disabled)
• Communication Data: Messages, emails, and other communications you send to us
• Content Data: AI agent configurations, customer conversations, uploaded documents, knowledge base content

1.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Usage Data: Pages visited, features used, time spent, interactions with AI agents
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, error logs, performance metrics
• Analytics Data: User behavior patterns, feature adoption, system performance

1.3 Third-Party Information

We may receive information from third-party services:

• Platform Integrations: WhatsApp, Email providers, social media platforms
• Payment Processors: None (payment processing disabled)
• Authentication Providers: Firebase Auth (login information)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Create and manage your account and subscription
• Provide AI agent creation and management tools
• Enable platform integrations and communication channels
• Process payments and manage billing
• Deliver customer support and technical assistance

2.2 Service Improvement

• Analyze usage patterns to improve our Service
• Develop new features and functionality
• Optimize AI agent performance and accuracy
• Enhance user experience and interface design

2.3 Communication

• Send service-related notifications and updates
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Notify you of important changes to our Service or policies

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Service:

• Payment Processing: Disabled - no payment processing services used
• Firebase (Google): Authentication, database, and hosting services
• N8N: Workflow automation and platform integrations
• Resend: Email delivery services
• Google Gemini: AI processing and natural language understanding

3.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Hosted on secure, compliant cloud infrastructure
• Employee Training: Regular security training for all team members

Note: While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Usage Data: Retained for analytics and service improvement purposes
• Communication Data: Retained for customer support and legal compliance
• Payment Data: Retained as required by law and payment processor requirements

6. Your Rights and Choices

You have certain rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal information
• Request a copy of your data in a portable format
• Update or correct your account information

6.2 Deletion and Restriction

• Request deletion of your personal information
• Request restriction of processing in certain circumstances
• Object to certain types of data processing

6.3 Communication Preferences

• Opt out of marketing communications
• Manage notification preferences
• Unsubscribe from email communications

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

7.1 Types of Cookies

• Essential Cookies: Required for basic functionality and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use our Service
• Performance Cookies: Monitor and improve Service performance

7.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect Service functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice in our Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: